To add to the mystery just a bit more, occasionally this will have an odd effect on one or more open tabs in Google Chrome if I have it open as well - the graphics wont refresh right and becomes unreadable. This leads me to believe it has to do with the file type, but WHY? AND of course HOW DOES ONE FIX THIS? I have been focusing so much on Word, I haven't looked at Excel yet, but I expect I will find the same thing going on there. docx file in Safe Mode, I will be able to open it as a. This is wonderful, but slightly inconvenient.įurthermore, if I convert a. doc file to open, AND I select the down arrow on "Open" and select "Open and Repair", Word will not crash. From the limited testing I have done, if I open Word and if I browse and select a. This doesn't appear (so far) to happen with. Now, through all of this, I do have a couple of clues, but I just don't know what to do about them.įirst - I noticed that Word will immediately crash if I open a. I ran a scan with Windows Defender - no threats or viruses detected.
Still happens when Word is the only open program. Saw another possible solution where someone brought up a lack of memory issue.
After I reset Windows, there is literally nothing on the computer besides Windows, other necessary drivers and a couple of other pre-installed programs like Explorer and Edge, etc, Google Chrome, and Office 2016 Pro. I found a couple of forums that indicated that it could be a couple of different programs that could be conflicting with Office.
I checked my video card driver to make sure it was up to date because a couple of forums that I visited indicated that this might be the problem. REINSTALLED AGAIN, and am still having the same problem. I even uninstalled it again MANUALLY, ensuring (I think) that I got rid of all of the registry keys and every other hidden file that Microsoft leaves in there even after you do a regular uninstall. This included deleting the offending user profile, creating a new profile, uninstalling Office, and reinstalling Office. I chatted with a nice lady at Microsoft Support for about 2 and a half hours and after she played around with it for that entire time, she said that I had a corrupt user profile and needed to take some specific steps to fix it.
I did a reset of Windows 10 (kept user files). It runs fine with no problem in Safe Mode - but before anyone says, "well, there's your problem, you have an add-on that is screwing things up", I'm not running any add-ons when I'm not in Safe Mode and it is still crashing. This last week, I have been laid up, so I have been able to dedicate some time to it. She didn't really use any of the other Office programs, but I noticed it would occasionally happen with Excel as well as with Powerpoint. Installed Office 2016 and it did the same exact thing.
We were almost up on the 365 subscription, so I decided to purchase Office 2016 Pro.
"Word has encountered an unexpected problem.". A few months later, she would be using Word and the screen would frequently go black, flash back on, and most of the time it would crash. I bought this ASUS E205SA for my wife about a year and a half ago and it came pre-installed with Windows 10 and Office 365. I will try to be as detailed as I can about this, because I have tried just about everything I can think of at this point. I have been working through this one for awhile now.